Outsourcing? “Don’t Do It
Unless You Do It With GO-VA"
Now, Santé is making a move toward ground leases, which would broaden their investor base. Their growth will also enable them to contribute further to global funding for research on Rett Syndrome, a neurological condition that occurs mainly in girls, among them Santé Founder and CEO Jim Small’s oldest daughter.
After having tried outsourcing in India, Honduras, and Mexico, with limited success, Jim is excited about the results his company has achieved with a global team’s support.
He hired his first team member in Go-VA in January 2018, his Strategic Assistant to the CEO, whom he now calls his “right-hand person.”
In just two years, the Santé team in Go-VA has grown to eight full-time team members, including Accountants, a Risk Specialist, and Customer Service Associates.
Santé Realty hired their first Go-VA team member in January 2018, the Strategic Assistant to the CEO.
Within 2 years, Santé Realty’s team grew to 8 team members, including 2 accounting team members and a Property Accountant, an Admin Assistant, more Customer Service Associates, a Risk Specialist, and a Real Estate Paralegal.
Their customer service team has doubled the conversion of their leads and customer inquiries.
Founder and CEO Jim Small points out that Sante has added more capabilities that either weren’t available where they are based or were too cost-prohibitive. There are “dozens and dozens of examples from team members in the Philippines of making our business better through their intellect, their capabilities, their experience. It’s been great.”
With managed operations in Cebu City, Philippines, Global Office helps businesses increase revenue, reduce costs, and scale through outsourcing offshore. In 2020, we were awarded among Asia’s Most Promising SMEs by the Asia Corporate Excellence and Sustainability Awards.
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