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Outsourcing? “Don’t Do It

Unless You Do It With GO-VA"


In 2020, the private equity company Santé Realty Investments made it to the Inc 5000 list for the fourth year in a row. In a year that challenged businesses all over the world, they continued to help their investors build wealth by investing in offices, commercial spaces, and apartments.


Now, Santé is making a move toward ground leases, which would broaden their investor base. Their growth will also enable them to contribute further to global funding for research on Rett Syndrome, a neurological condition that occurs mainly in girls, among them Santé Founder and CEO Jim Small’s oldest daughter.


In this February 2021 interview with Go-Virtual Assistants and Global Office CEO Fiona Kesby, Jim talks about the importance of culture and purpose.

After having tried outsourcing in India, Honduras, and Mexico, with limited success, Jim is excited about the results his company has achieved with a global team’s support.


He hired his first team member in Go-VA in January 2018, his Strategic Assistant to the CEO, whom he now calls his “right-hand person.”


In just two years, the Santé team in Go-VA has grown to eight full-time team members, including Accountants, a Risk Specialist, and Customer Service Associates.


Highlights:

Santé Realty hired their first Go-VA team member in January 2018, the Strategic Assistant to the CEO.


Within 2 years, Santé Realty’s team grew to 8 team members, including 2 accounting team members and a Property Accountant, an Admin Assistant, more Customer Service Associates, a Risk Specialist, and a Real Estate Paralegal.


Their customer service team has doubled the conversion of their leads and customer inquiries.


Founder and CEO Jim Small points out that Sante has added more capabilities that either weren’t available where they are based or were too cost-prohibitive. There are “dozens and dozens of examples from team members in the Philippines of making our business better through their intellect, their capabilities, their experience. It’s been great.”


How Go-VA/Global Office helped:

  • Provided access to our in-house recruitment software and other tools to make the screening of potential team members easy
  • Prepared a clear and well-organized onboarding process for both the client and team members.
  • This included training in precise communication, particularly the closed-loop communication framework, an ability and way of thinking that Jim calls “epic.” He’s teaching his U.S. team to do that more, too.
  • Made sure that Sante Realty Invesment’s team had the support they needed when work shifted to people’s homes in March 2020
CEO Jim Small's image and quote
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With managed operations in Cebu City, Philippines, Global Office helps businesses increase revenue, reduce costs, and scale through outsourcing offshore. In 2020, we were awarded among Asia’s Most Promising SMEs by the Asia Corporate Excellence and Sustainability Awards.


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PH: (+63) 32 410 7523


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